FAQs - Frequently asked questions

What are the shipping times for your products?

We take 2-4 days to process this order and then 1-2 weeks to deliver it to you.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship your product from?

From Brussels, Belgium.

I received a damaged item. What can I do?

We're sorry to hear it. Send us a photo of the damaged item to the following email address: info@tiebreaklab.com, and we will send you another similar item for compensation.

I still have not received my order. What's taking so long?

Sorry for the delay. Sometimes delivery abroad can take longer than expected. However, you can track your orders. If you have any further questions, please contact us at the following address: info@tiebreaklab.com.

Do you have a refund policy?

We try our best to solve your problems. If you wish to receive a refund for your order, we will process payment, provided you notify us within 30 days.

For more information, please head to our refund policy.