Frequently Asked Questions
What are the shipping times for your products?
It takes 2-4 days to process the order and then 1-2 weeks to deliver to you.
Do you ship worldwide?
Yes, we deliver worldwide.
Where do you ship your product from?
From Brussels, Belgium.
I received a damaged item. What can I do?
We are sorry to hear that. Please send us a photo of the damaged item to the following email address: info@tiebreaklab.comand we will send you another similar item as compensation.
I still have not received my order. Why is it taking so long?
We apologize for the delay. Sometimes international delivery can take longer than expected. Nevertheless, you can track your orders. If you have any other questions, please contact us at: info@tiebreaklab.com.
Do you have a refund policy?
We do our best to resolve your issues. If you wish to receive a refund for your order, we will process it if you contacted us within 30 days.
For more information, please refer to our refund policy.